We ship within 24hours of receiving payment. We ship with Australia Post and will notify you once your order is shipped. Tracking is not a standard feature of this Australia Post service, although where available, is offered as an additional service (see our postage options in checkout). Please note that shipping times are estimates provided by Australia Post and not by us, we would recommend that you use them as a guide only as they are not always accurate, if you need it quickly we suggest you use the Express shipping option. International shipping is available where offered and this option is provided at checkout.
We choose to use PayPal as our preferred payment method, if you do not have an account they will accept your credit card without the requirement to create an account. Just proceed to the Paypal checkout page and you will see the option. Bank Transfer is also available and you can select this method through checkout also, or contact us for the Bank Transfer details
We are so confident in the quality of our product that we offer you an iron clad guarantee that your BBQ Cooking Mat will still perform to your satisfaction in 12 months*. Our bbq mat is different to the rest, if you hold the cheaper versions upto the light you will see the fibres of the core mat, and that's not good. Most PTFE coatings can be inconsistent and compromise the use of the bbq mat under heat stress, and who want's their barbecue spoilt! We only use Food Grade PTFE as our nonstick coating which has been approved by regulatory authorities for use with heating and cooking food worldwide. There are many claims made by sellers of BBQ MATS, most cannot be substantiated as the material they use is inferior. Guarantees are a great gauge to use before buying any product online, and only BBQ-EZY gives you 365 days to decide if you are happy with it, not 14 days (if you're lucky) like most other suppliers. "TRY US" You have absolutely nothing to lose. No need to keep your receipt, in the unlikely event that a problem occurs just send a message and we'll get it sorted for you. Will it last longer than 12 months? Absolutely, when used according to instructions it will last you for a few years. But 12 months is a fair time for you to use it as often as you like and then make up your mind whether you are still happy with your purchase. *must be used in accordance with instructions for use.